Last Updated: June 2026
PharmaSolve ("we", "our", "us") is committed to protecting the privacy and security of personal information entrusted to us.
As a provider of AI-powered pharmacy communication services, we recognise the importance of maintaining the confidentiality of patient information and business data. We are committed to handling personal information responsibly and in accordance with the Privacy Act 2020 (New Zealand) and recognised industry security practices.
This Privacy & Data Protection Policy explains how we collect, use, store, disclose and protect personal information when you use our website or our services.
This Privacy Policy applies to:
Website Visitors
When you visit our website, we may collect information including:
This information helps us improve the performance, usability and security of our website.
Information You Provide
You may voluntarily provide information such as:
Information Processed During AI Call Handling
When a pharmacy uses PharmaSolve, our platform may process information including:
The information collected depends on the configuration selected by the participating pharmacy.
For information processed during pharmacy calls, PharmaSolve generally acts as a technology service provider on behalf of the pharmacy.
The participating pharmacy remains responsible for determining how patient information is collected and used in accordance with applicable privacy obligations.
PharmaSolve processes information solely for the purpose of delivering the agreed communication services to the pharmacy.
We use information to:
We do not sell personal information.
PharmaSolve uses conversational Artificial Intelligence (AI) to assist pharmacies in managing incoming telephone enquiries.
Depending on the pharmacy's configuration, the AI may:
Our AI is designed to assist pharmacy communications and improve operational efficiency.
PharmaSolve does not provide medical diagnoses, prescribe medication, replace professional healthcare advice or make clinical decisions.
Where appropriate, callers are directed to speak with a pharmacist or healthcare professional.
Some calls may include confidential or sensitive health information.
PharmaSolve recognises the importance of protecting this information.
Where patient information is processed, it is handled solely for the purpose of providing communication services to the participating pharmacy.
We implement appropriate technical and organisational safeguards to help protect information processed through our platform.
Participating pharmacies may choose to enable:
Where enabled, these features assist pharmacies by:
Whether calls are recorded is determined by the pharmacy using the PharmaSolve platform.
PharmaSolve may send SMS messages on behalf of participating pharmacies.
Examples include:
SMS messages are sent only where configured by the pharmacy or requested during the interaction.
Protecting information is fundamental to our service.
Security measures include:
While no system can guarantee absolute security, we continually work to protect information using recognised security practices.
We work with trusted technology providers to deliver our services.
These providers may assist with:
These providers are required to maintain appropriate privacy and security standards.
Some information may be processed or stored using secure cloud infrastructure located outside New Zealand.
Where information is transferred internationally, PharmaSolve takes reasonable steps to ensure that appropriate privacy protections are maintained and that trusted service providers apply suitable security safeguards.
We retain information only for as long as necessary to:
Call recordings, transcripts and related information may be retained according to the configuration selected by the participating pharmacy and applicable legal obligations.
Our website uses cookies and similar technologies to:
You may disable cookies through your browser settings, although some website functionality may be affected.
If you request information or subscribe to updates, we may occasionally send:
You may unsubscribe from marketing communications at any time.
Under the New Zealand Privacy Act 2020, you may have the right to:
We will respond to privacy requests in accordance with applicable New Zealand privacy legislation.
Our services are intended for businesses and are not designed for use by children under the age of 16 without appropriate adult supervision.
We may update this Privacy & Data Protection Policy from time to time.
The latest version will always be available on the PharmaSolve website, together with the revised "Last Updated" date.
If you have any questions regarding this Privacy & Data Protection Policy or how your information is handled, please contact us.
PharmaSolve
Email: hello@pharmasolve.co.nz
Website: https://pharmasolve.co.nz
If you believe your privacy concerns have not been satisfactorily addressed, you may contact the Office of the Privacy Commissioner of New Zealand.